Terms of Service

Last updated: 4 May 2026 Effective date: [DATE OF PUBLICATION]

These Terms of Service ("Terms") govern your use of Lilie, the AI-assisted email drafting service operated by Importify Limited ("Lilie", "we", "us", or "our") at lilie.app and through the Lilie Chrome extension (collectively, the "Service").

By creating an account, signing in, installing the Chrome extension, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Importify Limited is a Hong Kong company with registered office at: Unit 1603, 16th Floor, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong.

For questions about these Terms, contact support@lilie.app.

1. Eligibility

You must be at least 16 years old to use Lilie. By using the Service, you represent that you meet this requirement and that you have the legal capacity to enter into these Terms.

If you use Lilie on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" includes both you personally and that organization.

2. Account registration

To use Lilie, you create an account using Google Sign-In. You agree to:

• Provide accurate information
• Keep your account credentials secure
• Be responsible for all activity that occurs under your account
• Notify us immediately at support@lilie.app of any unauthorized access

You may not share your account, sell access, or allow others to use it.

3. The Service

Lilie helps you draft customer support email replies. With your permission, Lilie:

• Connects to your Gmail account
• Reads your sent emails to learn your writing style
• Imports past conversations to build a knowledge base
• Generates draft replies grounded in your knowledge base and writing voice
• Saves drafts to your Gmail Drafts folder for you to review and send

Important: Lilie drafts replies; you send them. Lilie does not send email on your behalf.

We may add, change, or remove features at any time. We will give reasonable notice for material changes that affect your use of the Service.

4. Beta period

Lilie is currently in private beta. During the beta period:

• The Service is provided free of charge
• Features may change, break, or be removed without notice
• Pricing will be announced before the end of the beta period
• Beta users will receive grandfathered terms when paid plans launch (specifics to be communicated separately)

We may end the beta at any time and transition to a paid model. We will give you at least 30 days' notice before any changes that would affect your continued access.

5. Acceptable use

You agree not to:

• Use the Service to violate any law or regulation
• Use the Service to send spam, phishing, or other abusive communications
• Use the Service to generate content that is illegal, defamatory, harassing, hateful, or sexually explicit
• Attempt to reverse engineer, decompile, or disassemble the Service
• Bypass or circumvent any usage limits or technical restrictions
• Use the Service to compete with Lilie or build a similar product
• Scrape, crawl, or extract data from the Service except through our official API (when offered)
• Resell, sublicense, or redistribute access to the Service
• Use the Service to process data you do not have legal authority to process
• Upload or import content that infringes intellectual property rights of others
• Interfere with or disrupt the Service, our infrastructure, or other users

We may suspend or terminate accounts that violate these rules.

6. Your content and data

6.1 Ownership

You retain all rights to the content you upload, import, or generate using Lilie — your knowledge base entries, voice profiles, draft replies, and any other content you provide ("Your Content").

6.2 License to operate the Service

You grant us a limited, non-exclusive, worldwide, royalty-free license to access, use, store, process, and transmit Your Content solely to provide the Service to you. This license ends when you delete the content or your account.

6.3 No training

We do not use Your Content to train any machine learning model that is shared between Lilie users. Your data is scoped to your account.

6.4 Third-party processing

To provide the Service, we send certain content to third-party providers (notably OpenAI for AI inference). See our Privacy Policy for details on our subprocessors and how we handle your data.

6.5 Backups

We maintain reasonable backups, but you are responsible for keeping your own copies of important content. We are not liable for data loss.

7. Third-party services

Lilie integrates with third-party services, including:

• Google (Google Sign-In, Google Takeout) — governed by Google's Terms of Service
• OpenAI (LLM inference) — governed by OpenAI's terms and data policies

Your use of these third-party services is subject to their own terms. We are not responsible for third-party services and do not control their availability, security, or performance.

You authorize us to access these third-party services on your behalf using credentials you provide (e.g. via Google OAuth).

8. AI-generated content

Lilie generates draft email replies using artificial intelligence. You acknowledge:

• AI-generated content may contain errors, inaccuracies, or hallucinated facts
• You are responsible for reviewing every draft before sending
• You are responsible for the content of any email you send, regardless of how it was drafted
• Lilie is not liable for the content or consequences of email you send

We design Lilie to ground replies in your own knowledge base and writing style to reduce errors, but no AI system is perfect. You stay the editor.

9. Intellectual property

9.1 Lilie's IP

The Service — including the Lilie name, logo, software, design, and content (other than Your Content) — is owned by Importify Limited and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose, subject to these Terms.

9.2 Feedback

If you provide feedback, suggestions, or ideas about Lilie, we may use them without restriction or compensation. You grant us a perpetual, irrevocable, royalty-free license to use your feedback for any purpose.

9.3 Trademark

"Lilie" and the Lilie logo are trademarks of Importify Limited. You may not use them without our written permission.

10. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, express or implied.

To the maximum extent permitted by law, we disclaim all warranties, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, completeness, or reliability of AI-generated content
• Uninterrupted or error-free operation

We do not warrant that:

• The Service will meet your specific requirements
• The Service will be available, secure, or error-free
• AI-generated drafts will be accurate, appropriate, or suitable for any particular use
• Defects will be corrected

You use the Service at your own risk.

11. Limitation of liability

To the maximum extent permitted by law:

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost data, business interruption, or reputational harm, arising out of or related to your use of the Service.

Our total cumulative liability to you for any claim arising out of or related to these Terms or the Service is limited to the greater of:

• The amount you paid us for the Service in the 12 months before the claim arose, or
• USD 100

These limitations apply regardless of the legal theory of the claim (contract, tort, or otherwise) and even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Importify Limited and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any law or third-party right
• Content you upload, import, or send using the Service
• Email you send that was drafted using Lilie

13. Termination

13.1 By you

You may stop using the Service and delete your account at any time from Lilie's settings. Deletion removes your account and associated data within 30 days, except where retention is required by law.

13.2 By us

We may suspend or terminate your account if:

• You violate these Terms
• You use the Service in a way that creates risk or legal exposure for us
• We are required to do so by law
• We discontinue the Service (with reasonable notice)

For non-violation terminations, we will give you reasonable notice and the opportunity to export Your Content.

13.3 Effect of termination

When your account is terminated:

• Your access to the Service ends
• Your Content is deleted within 30 days (subject to backup retention and legal obligations)
• Provisions that by their nature should survive termination will survive (including IP, disclaimers, limitation of liability, indemnification, and dispute resolution)

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top
• Notify you by email if you have an active account
• Post a notice in the Lilie web application

Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

15. Governing law and disputes

These Terms are governed by the laws of Hong Kong, without regard to conflict of law principles.

Any dispute arising out of or related to these Terms or the Service shall be resolved as follows:

1. Informal resolution. You agree to first contact us at support@lilie.app and attempt to resolve the dispute informally for at least 30 days.
2. Arbitration or courts. If informal resolution fails, the dispute shall be resolved by the courts of Hong Kong, unless applicable law in your jurisdiction requires otherwise.

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with mandatory consumer protection laws, you retain the right to bring disputes in your local courts under the protections of your local law.

16. Miscellaneous

16.1 Entire agreement

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service.

16.2 No waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision.

16.3 Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions remain in effect.

16.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to you.

16.5 Force majeure

We are not liable for failure to perform due to events beyond our reasonable control, including natural disasters, acts of war, government actions, internet outages, or actions by third-party service providers.

16.6 No agency

These Terms do not create any agency, partnership, joint venture, or employment relationship between you and us.

17. Contact

For questions about these Terms:

Importify Limited Unit 1603, 16th Floor, The L. Plaza 367–375 Queen's Road Central Sheung Wan, Hong Kong

Email: support@lilie.app